Power Impressions–Making an Entrance
Your business entrance should be professional, quiet, and understated so that you assimilate seamlessly into the office and avoid disturbing the work in progress.
Make a Powerful Impression in 30 Seconds
People like being around those who look and act like them, and have similar ideals and mannerisms. Learn the tips to make a powerful impression.
Ten Rules for Making Business Introductions
In your business life, it is important to know when and how to make introductions. Learn about formal introductions within business, government, academic circles, faith-based organizations and the military.
Leader Techniques for Conducting a Successful Business Meeting
Meetings should have a highly focused atmosphere that is conducive for conducting business. Learn leader techniques for leading and attending a successful business meeting.
Listening and Hearing Skills
The result of poor listening skills is poor long-term memory and second-rate communication. Practice and perfect the skill of active listening in order to guide and direct any business conversation in the direction you want it to go.
12 Things to Know about the Business Handshake in American Business
Non-verbal communication skills are vital to building rapport and establishing effective relationships. Learn how to leave a positive impression with your handshake.
Handshake Hierarchy
Show class by being aware of handshake protocol. Learn who should initiate a handshake based on rank or gender.
Rules for Use of the Business Card
After the handshake, giving and receiving a business card is your second opportunity to make a human connection. Learn how to present your business card and six must-know points about receiving a business card.
Professional Appearance for the Business Man and Woman
Business casual dress makes a clear statement about your character to your associates and customers. The more relaxed dress code of the 1990s has been replaced by business casual dress code reflecting a more serious tone. Learn the new rules.
Delivering and Receiving Compliments
It is always important to be gracious and controlled. Learn tips to give and receive compliments.
Criticism in the Workplace
There is a difference between criticism and critique—and it’s important to know the difference. Learn diplomatic responses in line with the highest benchmark of professional conduct.
Humor in the Workplace
Jokes are a public x-ray of your true character. Everyone needs to avoid humor and jokes that demean the opposite sex, ethnic groups, political leaders, or religious sects. Learn suggestions for using humor in the workplace without debasing any groups of people.
Dealing with Frustration and Anger
Those who prove they are capable of controlling their emotions can rise to the top levels of management and stay there. Learn tips to control frustration and anger, especially when triggered by office stress.
Handling Office Gossip
Gossip damages the reputation of the person being gossiped about, and to a lesser degree, damages the reputation of the person spreading the gossip. Learn the perils of office gossip and why people do it.
10 Steps for Winning at Office Politics
Once everyone acknowledges that politics is a part of business, your office will become an enjoyable place to work, even if employees are spread across the world. Learn the rulesto the game of relationship management, the core of office politics.
Small Talk and the 30-Day Rule
Small talk proficiency shows confidence and allows you to learn more about clients and work associates. Learn how to provide enough information about yourself and learn about others without revealing personal facts about your private life.
Handling the All-Important Business Appointment
Making an appointment requires a carefully calculated game plan to be successful. Learn to increase your awareness of client meeting etiquette.
Communication Skills (Telephone, Voice-Mail, Cell phones, Fax)
Issues of etiquette that arise in the area of technology point directly to personal accountability on the part of the person initiating the message. Learn to avoid obvious breaches in ethics when using technology to communicate.
Business Dining Manners
Dining in a fine restaurant can be intimidating if you don’t know the etiquette involved. Learn all the finer points of dining.
Eight Good Reasons to Network
Effective networking is mandatory in America’s competitive environment. Learn techniques along with the difference between networking and selling.
Irritating Office Behaviors
Irritating behavior can affect office productivity and morale. Learn how to deal with irritating behavior and how to create goodwill with those around you.
Seven Things to Know about Business Gift Giving
Gift giving can backfire if you don’t know the rules. Learn to avoid giving a gift that could potentially be considered as a scandalous or ethical blunder.
Dealing with the Death of a Co-Worker
In our global community, every culture has its own specific funeral rituals. Learn tips to handle grief in the workplace.
Office Cubicle Behaviors
40 million people perform their jobs while sitting in cubicles. Lack of privacy is a breeding ground for hot tempers, resentments, and broken relationships. Learn suggestions for preventing or diffusing misunderstandings.